FREQUENTLY ASKED QUESTIONS

Hotel Magic Mountain

Find answers to the most common questions about your stay at Hotel Magic Mountain in La Fortuna, facing the Arenal Volcano: rooms, schedules, restaurant, spa, events and tours. If you can’t find what you’re looking for, email us at [email protected] or call +506 2479 7246.

Reservations & Stay

Hotel Magic Mountain is in La Fortuna de San Carlos, Alajuela, Costa Rica, at the foot of the Arenal Volcano. Its location offers a panoramic view of the volcano and is very close to the hot springs, shops, souvenir stores and other points of interest in La Fortuna. See location on Google Maps.

Check-in is from 2:00 p.m. and check-out is until 12:00 noon. If you need to arrive earlier or leave later, email us at [email protected] and we will help you based on availability.

You can book online with the “Book now” button on our booking engine, call +506 2479 7246, email [email protected] or use our contact form.

Yes. We offer the Magic Natural Experience, VIP Adventure, Honeymoon and Magic Deluxe packages, which combine a Junior Suite stay with dining, iconic local tours and relaxation in hot springs. See the details on Offers & Packages.

You can call us at +506 2479 7246, email [email protected], use the contact form or message us on Facebook or Instagram.

Rooms

We have two room types, located between the first and third floors: 88 m² Junior Suites and 35 m² Superior rooms. They are among the most spacious rooms in the Arenal area. More information on Rooms.

Yes. All Junior Suites and Superior rooms have a private balcony with a view of the Arenal Volcano.

The 88 m² Junior Suite includes a jacuzzi, mini-bar, mini fridge, TV, desk, air conditioning, telephone, clock radio with alarm, safe, coffee maker, hair dryer, high-speed internet, electronic key card access and a private balcony with a volcano view.

The 35 m² Superior rooms have one King bed or two double beds, plus a private bathroom, air conditioning, TV, mini fridge, coffee maker, safe, hair dryer, high-speed internet and a private balcony with an Arenal Volcano view.

Yes. All rooms have high-speed wireless internet, and the meeting rooms also have wireless access.

Facilities, Restaurant & Bars

The hotel has pools and jacuzzis, an elevator with a panoramic volcano view, tropical gardens, Magic Grand Spa, Lina’s Restaurant, Magic Sport Bar, Margarita’s Bar and an event center for meetings and celebrations.

Yes. Lina’s Restaurant serves international cuisine with a wide selection of dishes for breakfast, lunch and dinner, plus a large variety of drinks. More information on Restaurant & Bars.

Yes. Guests can enjoy the breakfast, lunch and dinner menu in the privacy of their room.

Magic Sport Bar shows sports and entertainment on multiple screens in a lively atmosphere. Margarita’s Bar serves flavored margaritas, cocktails and appetizers by the pool with an Arenal Volcano view; it is open from 10:00 a.m. to 7:00 p.m., with happy hour from 5:00 to 6:00 p.m.

Spa

Magic Grand Spa offers massages, facials, body treatments, exfoliations, wraps and waxing for women and men. Every experience can be personalized. It has massage rooms, a couples room, treatment rooms, a jacuzzi, lockers, robes and towels, and an outdoor pool with waterfalls and an Arenal Volcano view.

The spa is open from 9:00 a.m. to 9:00 p.m. with a prior reservation. You can book on the Spa page or by calling +506 2479 7246.

Events & Weddings

Yes. Our Conference Center offers 284 m² of space for business meetings, weddings and social events, with catering and custom international menus, audiovisual equipment, wireless internet, linens, 24-hour maintenance service and help with decoration, music and entertainment. Learn more on Events.

Tours & Surroundings

We offer the Arenal Volcano Hike, Arenal Hanging Bridges, Los Cañones Canopy Tour, White Water Rafting on the Sarapiquí River, Rio Celeste Hike, Caño Negro Wildlife Refuge, Peñas Blancas River Safari, Night Walk, and the Chocolate & La Fortuna Waterfall Combo, among others. See schedules on Tours.

Tours include a bilingual guide and transportation. Depending on the tour, they also include entrance fees, water, snacks, equipment or a typical lunch. For example, the Arenal Volcano Hike includes the national park entrance fee and departs at 8:00 a.m. and 3:00 p.m.

We recommend hiking boots or sneakers, comfortable clothing, a rain jacket and insect repellent. If you plan to visit hot springs afterward, bring a swimsuit and a towel.

Have another question? Our reservations team will be happy to help.